Last Modified November 13, 2017


In the course of serving its customers, Tennessee Wireless acquires, stores and transmits customer communications and information that customers may regard as private or sensitive. Some of this information – such as the customer’s name, address, telephone number, and credit card data – is provided to Tennessee Wireless by its customers in order to establish service. Other information – such as the customer’s account status, choice of services, and customer logs – is created and maintained by Tennessee Wireless in the normal course of providing service. Tennessee Wireless also uses cookies, which are small pieces of information that a web site can store in a designated file on a user’s computer for various reasons. For example, Tennessee Wireless uses cookies on the landing pages of products sold online which record the customer information that is required on the order form. This information is then forwarded to an internal sales tracking database within Tennessee Wireless. In addition, Tennessee Wireless may store customers’ electronic mail and other communications as a necessary incident to the transmission and delivery of those communications.

This Privacy Policy applies only to Tennessee Wireless’s treatment of data collected online, and does not apply to any offline data collection practices or to the data collection practices of any third parties, Tennessee Wireless customers, or any entities affiliated with Tennessee Wireless. Also, please note that use of Tennessee Wireless’s website constitutes acceptance of this Privacy Policy.

Tennessee Wireless’s policies and procedures for handling customer information have been created with the understanding that Internet technologies are still evolving and that Internet business methods are continuing to evolve to meet the needs and opportunities of the changing technologies. As a result, Tennessee Wireless’s policies and procedures are subject to change. Changes will be posted to the website and users agree to be bound by those changes.

Tennessee Wireless protects the confidentiality of its customers’ information, account information and personal communications. To secure the information collected online, prevent unauthorized access, maintain data accuracy and ensure only appropriate use of information that is collected from customers, Tennessee Wireless has implemented appropriate physical, electronic, and managerial procedures. Further, Tennessee Wireless requires that employees keep customer information confidential. Tennessee Wireless cautions its customers and website visitors that no medium of communication, including the Internet, is entirely secure. Accordingly, Tennessee Wireless cannot be responsible for loss, corruption or unauthorized acquisition and use of personal information provided to our website, or for any damages resulting from such loss, corruption, unauthorized acquisition or unauthorized use.

How is customer information used?

Tennessee Wireless may share customer information with selected partners, for example, to provide customers with information about products which might be of interest to the customer or to enable the customer to take advantage of special partner programs. Tennessee Wireless may also use customer information to provide its customers with system information or information about new or upgraded products.

In the case of a business transaction, including but not limited to, a merger or sale of a portion of Tennessee Wireless’s assets, customer information will likely be part of the assets transferred. In this event, Tennessee Wireless will attempt to notify impacted customers that their information has been transferred

Customers may not opt out of receiving information from Tennessee Wireless which is essential for maintaining or updating customers’ accounts or system information.

Most customers may access and modify their personal information via their online personal control panel/account information page. All other customers may access and modify their personal information by contacting the appropriate Tennessee Wireless Billing organization.

Domain name customers who have registered a domain name with Tennessee Wireless and wish to change the Technical Contact from Tennessee Wireless to another company, may send a request to It is important to note that customer domain name registration information is made publicly available in the registry of domain names.

Tennessee Wireless will not otherwise disclose its customers’ personal and account information unless Tennessee Wireless has reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of Tennessee Wireless, Tennessee Wireless’s customers, or others, or where Tennessee Wireless has a good faith belief that the law requires such disclosure.

Tennessee Wireless also will not, except for reasons stated below, disclose to third parties the contents of any electronic mail or other electronic communications that Tennessee Wireless stores or transmits for its customers. The circumstances under which Tennessee Wireless will disclose such electronic customer communications are when:

  • it is necessary in order to provide service to the customer;
  • it is necessary to protect the legitimate interests of Tennessee Wireless and its customers;
  • it is required to cooperate with interception orders, warrants, or other legal process that Tennessee Wireless determines in its sole discretion to be valid and enforceable; and
  • it is necessary to provide to a law enforcement agency when the contents are inadvertently obtained by Tennessee Wireless and appear to pertain to the commission of a crime.

Tennessee Wireless disclaims any intention to censor, edit or engage in ongoing review or surveillance of communications stored on or transmitted through its facilities by customers or others. Tennessee Wireless will, however, review, delete or block access to communications that may harm Tennessee Wireless, its customers or third parties. The grounds on which Tennessee Wireless may take such action include, but are not limited to, actual or potential violations of Tennessee Wireless’s Acceptable Use Policy.